Terms & Conditions

For these Terms:

• Applicable Law means Indian law relevant to a transaction, including the Indian Contract Act 1872, the Consumer Protection Act 2019, the Information Technology Act 2000, the Bharatiya Nyaya Sanhita 2023, the Goods and Services Tax Act 2017, and any applicable RBI regulation or state-specific rule.
• Business Day means Monday to Friday, excluding national and RBI-notified holidays.
• Currency means Indian Rupees (₹) only — Kricee does not price, charge, or refund in any other currency.
• Customer means a person in India who places an Order.
• Kricee, we, us, our means Kricee Ventures Private Limited, operator of the Platform.
• Order means a Customer’s request to buy a product, submitted at checkout.
• Seller or Partner means an independent artisan or organization registered through Sell on Kricee and approved to list products on Kricee. Every product on Kricee is sold by its listed Seller, identified on the product page, checkout, order confirmation, and invoice — not by Kricee directly.
• Platform means the Kricee website and its accounts, checkout, order, and related features, operating only within India.

These Terms apply to Customers, Sellers, and Partners located within India. Kricee does not ship outside India, does not accept payment in any currency other than INR, and does not operate outside India.

Depending on your activity, the following policies also govern and form part of this agreement:

• Returns & Refund Policy
• Cancellation Policy
• Privacy Policy
• Shipping & Delivery

Additional policies — a Seller/Partner Agreement, a Prohibited Products Policy, a Regional Claims & Authenticity Policy, and an Intellectual Property & Takedown Policy — are referenced throughout these Terms and will be published as their own pages; until then, the relevant section of these Terms governs that subject directly.

If any of these documents conflict, the order of precedence is:

• Applicable Indian law, including the Consumer Protection Act 2019 — this cannot be overridden by any contract term.
• Your specific Order confirmation and invoice.
• A signed Seller/Partner Agreement, for that Seller’s own obligations only — never reducing your rights as a Customer.
• The specific policy governing the subject (e.g. Returns & Refund Policy for a return).
• These Terms.

The Consumer Protection Act 2019 creates rights that cannot be waived by this agreement — including your right to file a complaint with a Consumer Disputes Redressal Commission, to compensation for a defective product or a misleading claim, and to a refund or replacement without unreasonable delay. Any term here that conflicts with those rights is void to that extent; the statutory right applies instead.

Kricee is a marketplace: every product is listed and sold by an independent Seller — an artisan or organization registered through Sell on Kricee and reviewed before its listing goes live. Kricee is not the seller of these products; it operates the Platform, processes payment, and enforces its policies.

The Seller of a product is identified on its product page, at checkout, on the order confirmation, and on the invoice, and does not change once an Order is accepted except to correct a genuine clerical error, with your consent, and never in a way that reduces your rights.

Kricee may assist a Seller with parts of a sale — payment collection, logistics, returns processing, or customer support. Providing that assistance does not make Kricee the seller of that product: the Seller you see on the product page remains legally responsible for it, and Kricee remains responsible for its own role as the Platform operator.

Registered business details

• Registered as: Kricee Ventures Private Limited
• CIN: CINCINCINCIN
• GSTIN: GSTINGSTINGSTIN
• Registered office: J 602 Shanti Vihar

A Seller or Partner listing on Kricee must:

• be located in India, or have an authorized India-based agent or entity;
• hold a GST registration where required, verified by Kricee before payouts are released; and
• comply with all applicable Indian and state-specific law for the products it lists.

Sellers not meeting these requirements are not listed on the Platform.

Adding a product to your cart does not reserve it or guarantee its availability.

Placing an Order is a request to buy at the price and quantity shown at checkout. An automated confirmation that your Order was received is not, by itself, acceptance of that Order — acceptance happens when the Order is confirmed and moves into processing, visible on Your Orders as it progresses: Placed, Confirmed, Packed, Shipped, Delivered.

Kricee aims to confirm or decline an Order within 48 hours, extending to 72 hours where additional payment verification or inventory confirmation is genuinely needed, and up to 15 Business Days where there is credible evidence of fraud requiring investigation — you'll be told the reason for any delay beyond 48 hours.

Kricee will not deliberately delay accepting an Order to avoid an obligation or to benefit from a price change. You may cancel any Order that hasn't yet been accepted, at any time, for a full refund.

You're responsible for providing accurate billing, shipping, and contact information for your Order.

All prices, charges, and refunds on Kricee are in Indian Rupees (₹) only.

Prices shown include applicable GST unless stated otherwise, at the rate that applies to the product’s category. See Shipping & Delivery for the current shipping charge and free-shipping threshold.

The price shown at checkout, immediately before you place the Order, is the price that applies to it. If a listing contains a genuine pricing error — for example a missing digit, or GST omitted or duplicated by mistake — Kricee may correct it (offering you the corrected price before proceeding) or cancel the affected Order; a price that is simply unprofitable for a Seller is not treated as an error.

Your order confirmation and invoice show an itemized breakdown — base price, GST, and any delivery charge — and are available from Your Orders. A refund includes any GST and delivery charge you were actually charged.

Payment is collected securely through our payment gateway. We never see or store your full card, UPI, or bank credentials on our own servers, and payment collection does not by itself mean your Order has been accepted — it's held until acceptance or cancellation.

If you notice a payment problem — a duplicate charge, an amount debited without a matching Order, or a refund that hasn’t arrived — contact us via Contact Us (see the channels below)with your Order ID; we’ll investigate and, once confirmed, refund or correct it within 5 Business Days.

Kricee may briefly delay or decline a transaction where there's credible evidence of fraud or unauthorized use, and will tell you why within 24 hours.

Kricee complies with RBI payment regulations, including UPI transaction limits, and uses PCI-DSS-compliant, RBI-authorized payment gateways with end-to-end encryption. For high-value or unusual transactions, we may need to verify your identity before completing payment — this is regulatory compliance, not a judgment about you.

Kricee does not accept cryptocurrency or any currency other than Indian Rupees.

Delivery time and charge depend on the product and your pincode, since each item ships from its own Seller. Check the live estimate for your pincode on the product page, or see Shipping & Delivery — Kricee does not promise a single fixed delivery window across every order, since that genuinely varies by Seller and location.

Where an estimated delivery date is shown, it's an estimate, not a guarantee, unless a specific order is explicitly labelled as guaranteed by that date. If your order runs materially later than its estimate, you can request cancellation and a refund under the Cancellation Policy.

You must provide an accurate delivery address, pincode, and contact number, and reasonably cooperate with delivery attempts (e.g. being reachable at the number provided).

Kricee exists to showcase authentic regional Indian craft. Each product is associated with a craft tradition and city of origin, declared by its Seller and reviewed by Kricee before the listing goes live.

Kricee reviews these declarations at listing time but does not re-verify every claim on an ongoing basis — if you believe a listing misrepresents its origin, craft, or certification, tell us via Contact Us and we will investigate, and remove the listing if the claim doesn't hold up. Where we confirm a claim was knowingly false, we'll also offer affected buyers a full refund, including shipping.

Whether a product is genuinely handmade is shown directly on its product page: an “Authentic handmade craft” badge for handmade products, or whatever alternative highlight (e.g. certified quality, premium materials) its Seller has chosen for non-handmade products.

Product descriptions, images, and specifications must be accurate and not misleading.

Because many products on Kricee are handmade or made in small batches, reasonable natural variation is expected and is not a defect — small differences in colour, texture, pattern, or dimensions typical of handwoven, hand-embroidered, pottery, or other handcrafted goods. Product photos may also look different depending on your screen.

This does not excuse a Seller delivering a materially different, wrong-material, damaged, or otherwise misdescribed product from what was ordered — that's not a natural variation, and you have full return rights for it.

Cancellation Policy and Returns & Refund Policyexplain your options in full. In short: an Order can be cancelled for free while it’s still in “Placed” status; once delivered, each product category has its own return window (7 days by default) during which you can request a refund or replacement from Your Orders.

An Order is governed by the version of these policies in effect when you placed it — a later change to the return window doesn't shorten the window you were promised, unless the law requires it.

Approved refunds go back to your original payment method within 5–7 Business Days of approval.

You can reach us through:

• Support: support@kricee.com
• Grievance: grievance@kricee.com
• Legal notices: legal@kricee.com
• Phone: 9028223363 (9am–6pm IST, Mon–Sat)
• WhatsApp: 9028223363
• Twitter/X: twitter.com
• Facebook: facebook.com

We aim to acknowledge a complaint within 24 hours, give you a status update or resolution within 5 calendar days, and reach a final resolution within 30 calendar days — in line with the Consumer Protection Act 2019's expectations for timely redress.

You never have to exhaust our support process before going to a Consumer Disputes Redressal Commission or any other authority — see Section 25 for how to do that directly.

Kricee may investigate an Order or account where there's credible evidence of fraud, return abuse, or a fabricated dispute — real contradictory or pattern evidence, not mere suspicion.

If we do, we'll tell you why within 24 hours, give you a chance to respond, and aim to conclude within 15 Business Days (up to 30 for a complex case involving a payment provider or carrier). A refund is never withheld indefinitely: if a straightforward investigation runs past 15 Business Days without a finding of fraud, the refund is approved.

You may submit reviews, ratings, and photos for products you've purchased. Your review must reflect a genuine purchase and must not be false, defamatory, or manipulated — for example, posted from a fake account or in exchange for an undisclosed incentive.

Reviews are moderated and may be checked before or after publishing; Kricee may remove a review that violates these Terms.

You keep ownership of content you submit. Posting it lets Kricee display it on the product page and, where relevant, in Platform marketing — we won't sell it to third parties or use it in unrelated ads.

You may stop using Kricee at any time, subject to obligations from Orders already placed.

Kricee may suspend or restrict an account for fraud, a material violation of these Terms, security concerns, or a real risk of harm to others — with notice and a chance to respond where practical, or immediately where necessary to stop active harm (you'll still be told within 24 hours and given a chance to respond).

Suspension or termination doesn't erase obligations or rights — like a pending refund or an open return — that already existed before it.

Kricee may update these Terms and related policies over time. Where a change materially reduces your rights (e.g. a shorter return window) or increases a charge, we'll post a notice with the new effective date at least 30 days in advance; smaller clarifications may take effect immediately.

A change never applies retroactively to reduce the rights that applied to an Order you already placed, except where required by law or necessary to stop active, ongoing fraud affecting that specific transaction.

We intend to keep prior versions of these Terms available on request — contact us via Contact Us if you need the version that applied to a specific past Order.

Kricee is a marketplace for regional craft, and listings must comply with Indian law. Products illegal to sell in India — including narcotics, weapons, counterfeit goods, restricted wildlife products, and obscene material — must never be listed, and are removed on discovery, with the listing Seller notified.

If a government authority or court requires removal of a specific product, Kricee will comply.

Kricee’s collection, use, and protection of your personal information is governed by our Privacy Policy.

You must not provide another person's personal information without an appropriate basis or authorization to do so.

The Kricee name, logo, and Platform design, software, and content are protected by intellectual property law. You may not copy, reproduce, or commercially exploit them without permission.

You must not submit or sell content that infringes another person's intellectual property. If you believe your rights have been infringed by a listing on Kricee, tell us via Contact Us and we'll investigate.

Kricee uses third-party services — a payment gateway, and logistics/courier partners — to operate the Platform. Those providers operate under their own terms and privacy practices.

Kricee remains responsible for its own obligations to you, even where a third-party service is involved in fulfilling them.

Kricee provides the Platform on an "as available" basis and doesn't guarantee it will always be error-free or uninterrupted.

Nothing in these Terms excludes or limits:

• your rights under the Consumer Protection Act 2019, including the right to file a complaint with a Consumer Disputes Redressal Commission and to compensation for a defective product or misleading claim;
• liability for fraud or intentional misconduct;
• liability that Indian law does not permit us to exclude; or
• an obligation Kricee has expressly undertaken in these Terms.

Subject to the above, Kricee's liability for a given Order is limited to the amount you paid for that Order.

To the extent permitted by law, you agree to be responsible for losses Kricee suffers that directly result from your fraud, your material breach of these Terms, or content you submitted that infringes another person's rights.

This does not require you to cover losses caused by Kricee's own unlawful conduct, or liability that cannot legally be excluded.

Kricee is not responsible for a delay caused by circumstances genuinely beyond its reasonable control — natural disasters, government action, epidemic, or a major infrastructure or logistics disruption, among others. Ordinary negligence or a failure to plan doesn't qualify.

If a product ultimately can't be delivered because of one of these events, you're entitled to a full refund, a rescheduled delivery, or a no-penalty cancellation — this section never permanently removes that right.

Kricee Ventures Private Limited (GSTIN GSTINGSTINGSTIN) issues a GST-compliant invoice for every Order, itemizing the base price and GST charged, and files its GST returns as required by the Goods and Services Tax Act, 2017.

Sellers are responsible for their own GST registration (where applicable) and for correctly classifying the products they list; Kricee verifies a Seller's GSTIN before releasing payouts to them.

Where required by law, Kricee may report transaction data to tax authorities.

These Terms are governed by the laws of India, including the Consumer Protection Act 2019 and the Indian Contract Act 1872.

Before pursuing formal proceedings, you’re welcome to contact us via Contact Usso we can try to resolve the issue directly — but you’re never required to do this first, and it doesn’t cost you time you’re entitled to.

You may at any time approach the Consumer Disputes Redressal Commission with jurisdiction over your claim:

• District Commission — claims up to ₹1 crore, in the district where you live or the seller operates;
• State Commission — claims from ₹1 crore to ₹10 crore;
• National Commission (New Delhi) — claims above ₹10 crore.

You may also approach a civil court, the RBI Banking Ombudsman for a payment dispute, or the police for a suspected crime — nothing here limits those rights.

• Severability. If any part of these Terms is found unenforceable, the rest continues to apply.
• No waiver. Kricee not enforcing a provision on one occasion doesn’t waive it for the future.
• Assignment. You may not transfer your rights under these Terms without our consent; Kricee may do so as part of a genuine business restructuring, merger, or sale — without reducing your rights.
• Survival. Obligations tied to an Order you’ve already placed — refund rights, warranty claims, dispute rights — remain in effect even if your account is later closed.

You agree that we may send Order confirmations, invoices, and notices electronically, to the email address and phone number on your account, and that these have the same legal effect as a paper record, consistent with the Information Technology Act, 2000.

Please keep your contact details current, and add our domain to your contacts so our emails don't land in spam — we can't resolve an issue you never see notice of.

These Terms, together with the policies referenced in Section 2, form the agreement between you and Kricee for using the Platform generally.

They don't override what's specific to your own Order: the product description, the price and delivery estimate you saw at checkout, your order confirmation, and your invoice remain binding for that transaction even where they add detail beyond these Terms.

These Terms may only be amended by Kricee publishing an updated version as described in Section 16 — not by an informal email or phone conversation.

Reach us through:

• Support: support@kricee.com
• Grievance: grievance@kricee.com
• Legal notices: legal@kricee.com
• Phone: 9028223363 (9am–6pm IST, Mon–Sat)
• WhatsApp: 9028223363
• Twitter/X: twitter.com
• Facebook: facebook.com

You can also always reach us via Contact Us.

These Terms are effective August 22, 2026 and apply to Orders placed on or after that date.

An Order placed before this date remains governed by the Terms in effect when it was placed.