Returns & Refunds
Return window
Each product category sets its own return window — 7 days after delivery by default, shown as “Easy returns” on the product page. Once that window has passed, the item is no longer eligible for return.
How to request one
Once an item shows as delivered on Your Orders, a return/replace option appears on that item. Choose a refund or a replacement (if the seller supports it for that product), the quantity, and a reason — you can track its status from the same page.
Refunds
Approved refunds are issued back to your original payment method. You can see any amount already refunded on the order’s own page, alongside its payment status.
Replacements
If a product has variants (size, color, material), a replacement request lets you pick a different variant of the same item, subject to what the seller has approved for that product.